SHIPPING POLICY
Packages are generally dispatched within 2 days after order and are shipped within Athens by Peneus Boutique courier or through Geniki Taxydromiki and for other countries by Elta or Speedex. Consult us if you prefer another method of shipping.
Expected transit time (estimated):
Athens: the next day
Europe: 4 days
Rest of the World: 7 days
Shipping fees include handling and vary according to total weight of the shipment. We advise you to group your items in one order.
Boxes are amply sized and your items are well-protected. Special care is taken to protect fragile objects. If needed we will confere about the best way of shipping.
RETURN POLICY
When purchasing any of our accessories please shop carefully and ask questions prior to purchasing as all sales are considered final (for vintage also). All items in original, unworn condition may be returned within 7-days of purchase for a full refund to the original payment method, store credit, or exchange. All accessories must be returned with all original packaging and paperwork. Returns must be initiated within the 7-day return period and shipped promptly thereafter. To do so, simply email and we will provide instructions. Please be aware that any attempt to change a strap or bracelet could result in unintentional damage to the watch case or strap that would make it ineligible for return.
WARRANTY (VINTAGE WATCHES)
Each vintage watch is guaranteed by a 30-day mechanical warranty that we believe to be the most comprehensive in the industry. We stand behind every item we sell, though due to the nature of vintage watches, we expect reasonable treatment of all watches by their owners. Each watch is known to be working before shipment, though we make no statement about mechanical accuracy or waterproofing.
PRIVACY POLICY
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy:
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. We work to keep our policies in line with the latest legislation (GDPR).
PERSONAL INFORMATION
We do not collect personal information from our users, unless that information is necessary, When ordering or registering on our site, as appropriate, we may collect the following information: Information submitted in forms i.e. name, email address, mailing address, contact number. If you contact us, we may keep a record of correspondence. Details of transactions through our site and of the fulfilment of your orders. Details of your visits to our site including, but not limited to, traffic data, resources accessed, behaviours and patterns or otherwise. You may, however, visit our site anonymously.
COOKIES
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
This Website only uses cookies by the following third parties:
Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. Google Analytics: This cookie allows us to monitor user interaction with this website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our Website, and strive to provide you with a better user experience. Google AdWords: Using Google AdWords code we are able to see which adverts helped lead to a purchase. This allows us to make better use of our paid search budget. This information is not personally identifiable. We do not sell, share, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties (above) who assist us in operating our website, conducting our business, or servicing you. We may also release your information only when we believe, release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. We may retain customer personal data for periods of time for legal, audit and compliance purposes and to the extent required by Applicable Laws, for such period as required by Applicable laws. We shall ensure the confidentiality of all such customer personal data is only retained and processed as necessary for the purpose specified (legal, audit or compliance). By using our site, you consent to our privacy policy.
If we decide to change our privacy policy, we will post those changes on this page.
Questions about our Store Policy or Private Policy should be sent to us at info[at]peneusboutique.com
PAYMENT METHODS
- Cash on delivery
- PayPal
- Credit- Debit Card
- Pick up